Please read carefully
These Terms & Conditions are part of the contract between you (The Client) and Stark Heating & Gas Ltd.
Annual Service: an annual service of your gas Boiler and System to check they are safe, efficient and comply with the relevant laws and regulations.
Authorised Representative: a person who has the power to make decisions and manage affairs on your behalf. Please note it is the client’s obligation to supply the details of such a person and provide their consent to act on their behalf.
Boiler: An appliance located at the domestic property that heats the hot water and/or heating by Gas. A single natural gas boiler in your Home that is designed for domestic use and has a heat output capacity of up to 70kW.
Business Day: a day other than a Saturday, Sunday, or public holiday in Scotland, when banks in London are open for business.
Client or you/your: who purchases the Service Plan from us and who is responsible for any costs incurred.
Exclusions: these are things which are not included as part of your Service Plan.
Heating System: the heating system includes hot water cylinder, heating pipework, pump, motorized valves, radiators, radiator valves, programmer/timers, cylinder stat, room stat, pressure controls.
Plumbing System: the plumbing system includes tap repairs, Hot and cold water pipes, Cold water tanks, Toilet break downs, Silicone seals on bath and showers, Ball valves and float valves, Stop cocks and gate valves and above ground drainage.
Power Flush: a cleansing process for your boiler which removes any dirt, sludge, rust and debris that may have accumulated within your system over time.
Pre-Existing Faults: any problems with the Boiler that we determine existed prior to commencement of your Contract.
Service Plans: Refers to the type of plan that you have chosen to take out as referenced in Clause 5 of the Agreement.
Services: means the Service Plan.
Start Date: The date that is stated on the contract as the start of the Service Contract.
Stark Heating & Gas Ltd: We/us/our (all references relate to) are a company registered in Scotland under registration number SC758314, whose registered address is at 13 West End, West Calder, West Lothian, Scotland, EH55 8EH.
2.1 You can contact us by telephoning our customer service team at 01506 243550 or by writing to us at [email protected].
2.2 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3.1 These Terms and Conditions need to be read in conjunction with our Service Plan brochure (also found on our website), where details of the Service Plans are provided.
3.2 The Order constitutes an offer by the Client to purchase the Service Contract in accordance with these Conditions.
3.3 The Order shall only be deemed to be accepted when the Client completes the Service Plan Proposal Form on our website. When doing so, they confirm that they have read and automatically accept our terms and conditions, at which point, and on which date the contract shall come into existence (Commencement Date).
3.4 Any samples, drawings, descriptive matter, or advertising issued by us and any descriptions of or illustrations of the Services contained in our advertising are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force.
3.5 These Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
3.6 Acceptance onto the Service Plan is subject to your boiler being of a good working standard and not in a dangerous state. We reserve the right to come and inspect the Boiler before booking your annual service.
3.7 All of these Conditions shall apply to the supply of both Goods and Services except where application to one or the other is specified.
3.8 Any variation to these Terms and Conditions shall be inapplicable unless expressly agreed in writing by us. The Client must notify us of any variation and if we agree, (to any such variation) we reserve the right to adjust the price accordingly.
3.9 A reference to writing or written includes email.
3.10 This contract is strictly a service and maintenance plan contract and IS NOT an insurance policy.
4.1 The term of this Contract shall commence on the date this Agreement is formally accepted by the Client and shall continue for a period of twenty four (24) calendar months. Following this period, the contract will auto renew onto a further twenty four (24) month contract and shall continue to renew annually on a rolling basis until terminated by either party in accordance with Clauses 9 & 10.
5.1 We are able to offer you one of our Service Plans, details of which can be found within our brochure. Please note that all Service Plans we offer are governed by these Terms and Conditions.
5.2 For details of what is included in each Service Plan please refer to the “What’s Included” section of the specific Service Plan that you choose.
5.3 All of our Service Plans come with exclusions, details of which can be found below. Please ensure that you are aware of exclusions for your specific plan.
5.4 Our normal business hours are 8:00am to 17:00pm, Monday to Friday (excluding Bank Holidays). We may be able to work outside our normal business hours at an additional charge.
5.5 We shall perform Service and Maintenance/Support Services in accordance with and subject to the terms and conditions of this Agreement.
5.6 We shall use all reasonable endeavours to meet any performance dates, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
5.7 Acceptance onto one of our Service Plans does not imply that the boiler, heating system or plumbing system is installed to the relevant standards, and we will not accept liability arising from the original design or installation and so make no warranty as to the fitness for purpose.
5.8 We are not liable for any faults which occur during the first 14 days of your policy. If you do require our assistance during this period we can help but any works carried out will be chargeable (in addition to your Service Plan).
5.9 We will not be liable for any delays in the supply of parts from our suppliers. We may fit replacement parts that are adequate but not the same as the defective part(s).
