We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 13.
Credit
This document was created using a template from SEQ Legal (seqlegal.com).
How we use your personal data
In this Section 3 we have set out:
the general categories of personal data that we may process;
in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
the purposes for which we may process personal data; and
the legal bases of the processing.
We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing your personal data to others
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email.
Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
the payment of a fee (currently fixed at GBP 10); and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
We use cookies for the following purposes:
authentication – we use cookies to identify you when you visit our website and as you navigate our website;
status – we use cookies to help us to determine if you are logged into our website;
personalisation – we use cookies to store information about your preferences and to personalise the website for you;
security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
analysis – we use cookies to help us to analyse the use and performance of our website and services; and
cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
1 Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: www.google.com/policies.
1 Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via your browser settings.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
Our details
This website is owned and operated by Stark Heating & Gas
Our principal place of business is at 13 West End, West Calder, West Lothian, Scotland, EH55 8EH.
You can contact us:
by post, to the postal address given above;
using our website contact form;
by telephone, on the contact number published on our website; or
by email, using the email address published on our website.
Data protection officer
Our data protection officer’s contact details are: 13 West End, West Calder, West Lothian, Scotland, EH55 8EH, 01506 243550.
Very professional service provided by Garry. Good communication and did job in speedy and efficient way. Provided useful information and good advice. Will definitely use in future and recommend this service.
Always a great service. Explains what’s been done and offers advice on looking after your boiler. All done with professionalism and a friendly attitude. Thanks Garry
Superb! Great communication from booking to job completion. Friendly and efficient father and son team with brilliant admin backup. Needed extra part, no messing and straight to merchants and straight back. Needed a slight tweak after job complete, back on very same day and quickly sorted. Happy and cosy customer! Thank you Team Stark.
Great service! Gary is very knowledgeable and diligent. A grand, professional and detailed service, from a local business. You won't be disappointed.This was my review from a year ago. Garry and Ryan have just done this years service and nothing has changed in my opinion. Great local company!
Stark Heating and Gas has been servicing my gas boiler the last 5 years. I’m always impressed by the professional service, the efficiency with which Gary gets it done and the detailed feedback provided each time. Very reassuring to know things are ship shape for the next year. I also had a call out owing to a blocked outlet one year that Gary sorted quickly. Can’t recommend them highly enough.
We always receive a first class service from Garry and Ryan. We cannot recommend the services highly enough and are very grateful for the care and speedy attention we have been afforded over the years.
Once again fantastic service on our boiler service. Reminder of annual service, easily booked at a suitable time. Gary arrived on time and serviced boiler he put in 3 years ago. Tidy work, recommend him to several work colleagues and friends.
We have used Stark Heating & Gas since we moved into our house back in 2021. Garry and the team are superb. Our experience has been amazing, always efficient and gets the job done. Garry always explains what needs done and why etc. He is friendly and very approachable. We had to phone him for a call out last month due to us having no hot water and he got us back up and running in no time. Would highly recommend Stark Heating & Gas to anyone!! Thanks so much guys. Keep up the good work.
No complaints at all. They’ve been servicing my boiler for the past two years, always punctual, tidy, and they clearly explain what they’re doing. The service is very thorough.
Just had my Vaillant boiler get it's annual service.Garrys' new management software told me exactly when he would arrive and his van pulled into the drive bang on schedule.The service was carried out efficiently with Garry providing all the test results and documentation that evening.Everything about the servicing and support from Stark Heating is first class as safety and quality are the building blocks for this business.I have no hesitation in recommending Stark Heating to anyone wanting premium service
Garry did an amazing job fixing my boiler after years of other heating engineers ‘allegedly’ servicing it….but not really properly servicing it. Yes, it was a more expensive job than we first thought but I’m glad we got it done. No more noisy boiler sounds! Garry really knows his stuff and I’ll defo be getting him back next year for a full service.
Would highly recommend Gary and Nicola. Absolutely fantastic service and professionalism throughout. Any issues Nicola was more than happy to answer. Gary was brilliant when he came out to the house. Thanks again 👍🏻
Garry & Ryan carried out service to my boiler recently. Very professional, polite, clean & tidy.Would highly recommend, Thank you gents. Will be using them in the future.
Garry knows his stuff and ensures a very thorough service. Our old boiler is still in good condition, largely down to Garry's annual care and maintenance.
Called Garry in an emergency after my boiler kept cutting out, he managed to come later that day and resolve the problem. Always get my boiler serviced with him too. Always great service
Always great service from Garry, Nicola and Ryan. Take care in their service to their customers. Have used them for a few years for new boiler and servicing. Reliable, trustworthy, dependable and local
Garry attended this morning at stated time to service my boiler. Can’t recommend highly enough, explains everything when finished all working well. I had to call on Garry last week as boiler had broken down and even with his heavy workload fitted me in and got my heating sorted. Need gas repair or service give them a call.
I was very happy with the communications and service of our boiler by Stark Heating and Gas. They kept me aware of when they were arriving and completed the work in good time, providing me with a log of the visit and photos of the reading and outputs. Very efficient and effective.
Gary and Ryan arrived promptly to service our combi boiler, they advised us to replace 2 parts which we agreed to and kept us up to date through out the boiler service.We would highly recommend Starks Heating and Gas and will be using them to service our boiler and any repairs from now on.
Excellent service from start to finish. From providing our initial quote with multiple choices to suit our budget, to fitting our new boiler, and great communication along the way. Garry and Ryan were amazing on the day, very clean and tidy. Amazing service from start to finish. Would recommend without hesitation!
